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Crucial Conversations
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SUMMARY of Crucial Conversations
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Table of contents
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Introduction
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Chapter 1: What’s A Crucial Conversation And Who Cares?
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Chapter 2: Mastering Crucial Conversations. The Power of Dialogue
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Chapter 3: Start With Heart. How to Stay Focused on What You Really Want
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Chapter 4: Learn to Look. How to Notice When Safety is at Risk
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Chapter 4.1
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Chapter 4.2
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Chapter 5: Make it Safe. How to Make it Safe to Talk about Almost Anything
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Chapter 6: Master My Stories. How to Stay in Dialogue when You’re Angry, Scared or Hurt
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Chapter 7: STATE My Path. How to Speak Persuasively, Not Abrasively
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Chapter 8: Explore Others’ Paths. How to Listen When Others Blow Up or Clam Up
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Chapter 9: Move to Action. How to Turn Crucial Conversations into Action and Results
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Chapter 9.1
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Chapter 10: Yeah, But. Advice for Tough Cases
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Chapter 11: Putting It All Together. Tools for Preparing and learning
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Background information about Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzer
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Discussion Questions on Crucial Conversations
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